You will receive detailed instructions on how to package and send your Steam Deck to our UK service centre after you purchase the service.
The upgrade process typically takes 5-7 business days from the time we receive your device. This includes the installation of the DeckHD screen, BIOS update, and thorough testing to ensure quality performance.
Each Steam Deck undergoes a comprehensive testing protocol to ensure the new DeckHD screen functions perfectly and the updated BIOS is stable. This includes display checks, touch functionality (if applicable), and button response tests.
We advise using the original steam deck packaging to protect it during transit on it's way to and from our service centre.
Yes, you'll be provided with a tracking number and regular updates via email to monitor the status of your upgrade service from start to finish.
The quoted service cost includes the DeckHD screen, installation, BIOS update, and return shipping. Any customs fees or additional shipping insurance requested will be extra.
Installing a DeckHD screen may void the manufacturer's warranty. We recommend checking with the manufacturer if your warranty is a concern. Our service includes a warranty for the new screen and installation only.
While instances of lost packages are rare, it's important to be prepared for any situation. Please note that we are not liable for your Steam Deck getting lost in transit to our service centre. We strongly advise you to use a shipping service that offers insurance when sending your device. This ensures that you are covered in the unlikely event of a loss during transit.
For outgoing shipments from our service centre, we offer an optional insurance for the return delivery at an additional cost of £30 GBP. Opting for this insurance provides additional peace of mind, ensuring that your upgraded Steam Deck is protected against loss while on its way back to you.
Remember, selecting an insured shipping service for both inbound and outbound transit helps safeguard your device and investment.
Our team of experts handles each Steam Deck with the utmost care during the upgrade process. However, in the unlikely event that your device breaks or incurs damage while in our possession, it's important to note that we are not liable for such occurrences.
We follow stringent procedures and take every precaution to ensure the safety and integrity of your device during the upgrade. However, due to the nature of electronic repairs and upgrades, there is always a minimal risk involved.
We advise our customers to be aware of these risks and understand that by using our service, they acknowledge and accept this limitation of liability. We are committed to providing the highest quality service, but cannot accept responsibility for the inherent risks associated with handling and modifying electronic devices.
